IESE (España)
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Amazon: equilibrio entre orientación al cliente y compromiso del empleado
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165Innovation and Change, Service and Operations ManagementAmazon se define como la empresa más centrada en el cliente del mundo y explica su crecimiento en diversos sectores como una forma de ir aportando más valor a sus clientes. Si visión es "to be earth's most customer centric company; to build a place where people can come to find and discover anything they might want to buy online" ("ser la compañía más centrada en el cliente del mundo, crear un lugar al que la gente pueda acudir para encontrar y d...Starting at €8.20
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Opportunity Network (A): una startup no disruptiva revoluciona las redes empresariales
Amigó i Navarro, Pau; Prats, Mª JuliaCase E-185Decision Analysis, Entrepreneurship, StrategyBrian Pallas, un joven italiano que había trabajado en una famosa consultora, decidió lanzar una startup después de que su compañía le patrocinase cursar un programa MBA. Hijo de un empresario del mundo del espectáculo, enseguida encontró un target al que ofrecer servicios: empresas familiares como la de su padre. Logró conformar un gran equipo directivo, refrendando con éxito su idea en distintos países. Sin embargo, para poder seguir creciendo,...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-EInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20
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Opportunity Network (A): A Non-Disruptive Start-up Revolutionizes Business Networking
Amigó i Navarro, Pau; Prats, Mª JuliaCase E-185-EDecision Analysis, Entrepreneurship, StrategyMr. Pallas, a young Italian who had worked at a renowned consulting firm, decided to launch a start-up after obtaining a sponsorship from his company to study an MBA program. Son of an entrepreneur in the entertainment industry, he soon found a target to serve: other family business like his dad´s. He managed to build a great management team, successfully validate the idea in different countries. However, in order to continue growing, they would ...Starting at €8.20
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Amazon: Balancing Customer Centricity with Employee Engagement (Portuguese version, Portugal)
Tatge, Larisa; Lago, Alejandro; Ribera, JaumeCase P-1165-PPInnovation and Change, Service and Operations ManagementAmazon defines itself as the most customer-centered company in the world and explains its growth in various sectors as a way to offer more value to its customers. "Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online," according to Amazon's mission statement. This case presents how Amazon has grown quickly, and how it aims to balance this rapi...Starting at €8.20