IESE (España)
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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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COSESA
Cugueró-Escofet, Natàlia; Rosanas, Josep MariaCase C-767Accounting and Control, Leadership and People ManagementCOSESA forma parte de un grupo de empresas en el que ha habido un relevo familiar. Por tanto, la segunda generación es la que actualmente dirige la empresa. El problema que surge es cómo integrar dos sistemas de valores y dirección. El nuevo director de ventas, aunque genera muy buenos resultados, tiene muy mala relación con el resto de la organización. Se trata de ver qué soluciones existen y de analizar qué consecuencias tendría cada una....Starting at €8.20
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Format, S.A.
Cugueró-Escofet, Natàlia; Rosanas, Josep MariaCase C-760-EAccounting and Control, Business Ethics and Corporate Social Responsibility, Decision AnalysisThis case study involves a commercial bank, Invest & Right, and an executive training company, Format, that is part of the bank's group of companies. In one situation, the bank sends Format an order for an executive training course. When the bank's training department director receives Format's quote, he says they will opt for an outside vendor. This decision triggers a conflict between the human resources manager and Format's CEO. The document ...Starting at €8.20
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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Format, S.A.
Cugueró-Escofet, Natàlia; Rosanas, Josep MariaCase C-760Accounting and Control, Business Ethics and Corporate Social Responsibility, Decision AnalysisEste caso trata de un banco comercial, Invest & Right, que dentro de su grupo de empresas cuenta con una para la formación de directivos, Format. En un momento determinado, el banco quiere realizar una formación para sus directivos, y se la encarga a Format. Cuando el responsable del Departamento de Formación del banco recibe el precio de la propuesta de Format, comenta que finalmente se va a decantar por un proveedor externo. En ese momento, sur...Starting at €8.20
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COSESA
Cugueró-Escofet, Natàlia; Rosanas, Josep MariaCase C-767-EAccounting and Control, Leadership and People ManagementCOSESA is part of a group of companies in which there has been a family relay. The group is currently headed by the second generation. The problem that arises is how to integrate two sets of values and management systems. The new sales director generates very good results but has a very bad relationship with the rest of the organization. The challenge is to see what possible solutions there are and analyze the consequences of each.Starting at €8.20