IESE (España)
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Driving Digital Transformation at the DBS Bank
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195-EFinance, Information Technologies, Innovation and ChangeDBS, the largest bank in Southeast Asia, embarked on a journey of digital transformation in late 2013. In parallel with creating a new organizational unit called Digibank to spearhead the bank's expansion into new markets, the bank launched the Digital Mindset program to help change the company from within. This case, set in 2015, outlines the key moments of the transformational journey and describes the strategy taken by the new CEO to improve t...Starting at €8.20
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Impulsando la transformación digital en DBS Bank
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195Finance, Information Technologies, Innovation and ChangeDBS, la principal entidad bancaria del sudeste asiático, emprendió un recorrido hacia la transformación digital a finales de 2013. En paralelo a la creación de una nueva unidad organizativa llamada Digibank, que encabezó la expansión de DBS a nuevos mercados, el banco puso en marcha el programa Digital Mindset para ayudar a transformar la empresa desde dentro. En el presente caso, que toma como inicio el año 2015, se describen los momentos clave ...Starting at €8.20
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FreshDirect: Forget Delivery. Our Business Is All About Food
Sieber, Sandra; Codrean, CatalinCase SI-194-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn early 2016, with more than 600,000 customers and an estimated revenue of $500 million, FreshDirect was among the top three companies in the U.S. online grocery sector. It employed more than 3,000 people, 30% of whom drove trucks and delivered food to the doorsteps of its customers in five states: New York, New Jersey, Connecticut, Delaware and Pennsylvania. Jason Ackerman, CEO of FreshDirect, wondered if the company's current success could be ...Starting at €8.20
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FreshDirect: Forget Delivery. Our Business is All About Food (Portuguese Version, Brazil)
Sieber, Sandra; Codrean, CatalinCase SI-194-PBInformation Technologies, Innovation and Change, Service and Operations ManagementA principios de 2016, con más de 600.000 clientes y unos ingresos estimados en 500 millones de dólares, FreshDirect se encontraba entre las tres principales compañías del sector de la venta de comestibles online en Estados Unidos. Daba trabajo a más de 3.000 empleados, un 30% de los cuales transportaba la comida en camiones y la entregaba en las casas de los clientes de cinco estados: Nueva York, Nueva Jersey, Connecticut, Delaware y Pensilvania....Starting at €8.20
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FreshDirect: Olvídese de la entrega. En nuestra empresa, lo que importa es la comida
Sieber, Sandra; Codrean, CatalinCase SI-194Information Technologies, Innovation and Change, Service and Operations ManagementA principios de 2016, con más de 600.000 clientes y unos ingresos estimados en 500 millones de dólares, FreshDirect se encontraba entre las tres principales compañías del sector de la venta de comestibles online en Estados Unidos. Daba trabajo a más de 3.000 empleados, un 30% de los cuales transportaba la comida en camiones y la entregaba en las casas de los clientes de cinco estados: Nueva York, Nueva Jersey, Connecticut, Delaware y Pensilvania....Starting at €8.20
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The Handball Section at FC Barcelona
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCase P-1127-EService and Operations Management, StrategyThe season had just finished. It was July 2013. Toni Gerona, head coach for young talent development of the FC Barcelona Handball section, reflected on the team's achievements and the significance of those achievements for the club. The first team dominated the national tournament, winning their 20th championship title (Liga ASOBAL, the Spanish professional handball league). But the King's Cup (Copa del Rey) proved elusive as the team suffered a ...Starting at €8.20
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La Sección de Balonmano del FC Barcelona
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCase P-1127Service and Operations Management, StrategyEra julio de 2013 y la temporada acababa de terminar. Toni Gerona, el entrenador principal de desarrollo de talento juvenil de la División de Balonmano del FC Barcelona, reflexionaba sobre los logros del equipo y su importancia para el club. El primer equipo dominaba el campeonato nacional, y obtuvo su vigésimo título (Liga ASOBAL de balonmano español profesional). Pero se le resistió la Copa del Rey a causa de la derrota frente al Atlético de ...Starting at €8.20
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The Handball Section at FC Barcelona (French Version)
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCase P-1127-FRService and Operations Management, StrategyThe season had just finished. It was July 2013. Toni Gerona, head coach for young talent development of the FC Barcelona Handball section, reflected on the team's achievements and the significance of those achievements for the club. The first team dominated the national tournament, winning their 20th championship title (Liga ASOBAL, the Spanish professional handball league). But the King's Cup (Copa del Rey) proved elusive as the team suffered a ...Starting at €8.20
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Driving Digital Transformation at the DBS Bank (Portuguese Version, Brazil)
Káganer, Evgeny; Gregory, Robert Wayne; Codrean, CatalinCase SI-195-PBFinance, Information Technologies, Innovation and ChangeDBS, the largest bank in Southeast Asia, embarked on a journey of digital transformation in late 2013. In parallel with creating a new organizational unit called Digibank to spearhead the bank's expansion into new markets, the bank launched the Digital Mindset program to help change the company from within. This case, set in 2015, outlines the key moments of the transformational journey and describes the strategy taken by the new CEO to improve t...Starting at €8.20