IESE (España)
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Santander-Serfín: Revitalizing the Payment Systems Business
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-EMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Harry: La retención del talento (B)
Fernández Prieto, L.; Gómez, SandalioCase DPO-30Leadership and People ManagementEl protagonista del caso, un consultor senior, ve incumplidas las promesas de promoción realizadas por su superior jerárquico, a pesar de haber cumplido y superado sus objetivos. Este hecho pone en entredicho el sistema de evaluación y promoción utilizado por la empresa. A su vez, el protagonista recibe una atractiva oferta de la competencia y debe decidir si la acepta o no. El alumno deberá situarse en las posiciones del protagonista y de la emp...Starting at €5.74
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Santander-Serfín: Revitalizing the Payment Systems Business (Portuguese Version, Brazil)
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190-PBMarketingIn June 2001, Ramón Tellaeche, director of products and marketing at Banco Santander Serfín in Mexico, was considering the commercial strategy which the means of payments division should follow over the following months in order to achieve its ambitious commercial objectives. Marcial Portela, general manager of Grupo Santander's Americas Division, had set the objective of doubling the credit card market share in a year and a half, and capturing 2...Starting at €8.20
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Santander-Serfín: revitalizando el negocio de medios de pago
Díez J.; Villanueva, Julian; Nueno, José LuisCase M-1190MarketingEn junio de 2001, Ramón Tellaeche, director general de mercadotecnia y productos del Banco Santander Serfín en México, se planteaba la estrategia comercial que la división de medios de pago debía seguir en los próximos meses para lograr unos ambiciosos objetivos comerciales. Marcial Portela, director general de la división América del Grupo Santander había marcado el objetivo de duplicar la cuota de mercado de tarjetas de crédito en el plazo de u...Starting at €8.20
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Harry: La retención del talento (A)
Fernández Prieto, L.; Gómez, SandalioCase DPO-29Leadership and People ManagementEl protagonista del caso, un consultor senior, ve incumplidas las promesas de promoción realizadas por su superior jerárquico, a pesar de haber cumplido y superado sus objetivos. Este hecho pone en entredicho el sistema de evaluación y promoción utilizado por la empresa. A su vez, el protagonista recibe una atractiva oferta de la competencia y debe decidir si la acepta o no. El alumno deberá situarse en las posiciones del protagonista y de la emp...Starting at €8.20
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Harry: Talent Retention (B) (Portuguese Version, Brazil)
Fernández Prieto, L.; Gómez López-Egea, SandalioCase DPO-30-PBLeadership and People ManagementThe protagonist of the case, a senior consultant, sees the promotion promises made by his hierarchical superior unfulfilled, despite having met and exceeded his objectives. This fact calls into question the evaluation and promotion system used by the company. In turn, the protagonist receives an attractive offer from the competition and must decide whether to accept it or not. The student must situate himself in the positions of the protagonist a...Starting at €5.74
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Harry: Talent Retention (A) (Portuguese Version, Brazil)
Fernández Prieto, L.; Gómez López-Egea, SandalioCase DPO-29-PBLeadership and People ManagementThe protagonist of the case, a senior consultant, sees the promotion promises made by his hierarchical superior unfulfilled, despite having met and exceeded his objectives. This fact calls into question the evaluation and promotion system used by the company. In turn, the protagonist receives an attractive offer from the competition and must decide whether to accept it or not. The student must situate himself in the positions of the protagonist a...Starting at €8.20