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Zappos.com:Developing a Supply Chain to Deliver now!
Hoyt, David; Marks, MichaelCase SGSB-GS65-EService and Operations ManagementZappos was founded in 1999, during the Internet boom, to sell shoes online. The company’s founding premise was to provide the ultimate in selection to its customers—all brands, styles, sizes, and colors. Zappos organized all aspects of its business (including recruiting, culture, call center, inventory, website, and supply chain) to provide the best possible service—it wanted to “wow” everyone who interacted with the company, from customers to e...Starting at €8.20
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The European Recycling Platform: Promoting Competition in E-Waste Recycling
Lee H; Shao MCase SGSB-GS67-EService and Operations ManagementThe European Recycling Platform was the only pan-European recycling organization created in response to the European Union’s groundbreaking directive to promote recycling of electronic waste. Braun, Electrolux, Hewlett-Packard and Sony established ERP in 2002 as an alternative to the monopolistic e-waste takeback systems then existing in several European countries. ERP was based on the principle of producer responsibility, in which manufacturers...Starting at €8.20
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Quirky: A Business Based on Making Invention Accessible
Marks M; Hoyt DCase SGSB-GS84-EService and Operations ManagementBen Kaufman founded Quirky in 2009 to enable anyone with a product idea to access an online network of people to help evaluate and improve the idea, and potentially bring it to market. By the end of 2012, Quirky was shipping 74 products, and had many more in development. Its products were sold in 35,000 stores worldwide. Each week, the company took three products into the research and development process, out of more than 1,000 submitted onlin...Starting at €8.20
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PATH and the Safe Water Project: Making Safe Water Products More Affordable
Zenios S; Denend L; Elliott TCase SGSB-OIT109-EInformation Technologies, Service and Operations ManagementThis case provides an overview of the nonprofit organization PATH and its Safe Water Project—a five-year effort launched in late 2006 with $17 million in funding from the global development unit of the Bill and Melinda Gates Foundation. The purpose of the grant was to evaluate to what extent market-based approaches could help accelerate the widespread adoption and sustained use of household water treatment and safe storage products by low-income ...Starting at €8.20
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Servicomed
Torres Bandera, PedroCase IIST-CI-61Accounting and ControlEl caso trata sobre una empresa de servicios de vigilancia, que se diversifica creando un nuevo servicio de limpieza. Después de el primer año de vida de este nuevo negocio, el dueño desea conocer su rentabilidad. El Responsable de la nueva línea de negocio realiza un primer informe sobre el resultado del primer año. El caso deja en manos del comité de dirección el análisis y la discusión de este informe para conocer si esta preparado de la form...Starting at €8.20
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Depreciation at Deutsche Lufthansa AG
Anne Beyer, Jaclyn ForoughiCase SGSB-A224-EAccounting and ControlAs one of the most highly capital-intensive industries, airlines require a substantial investment in physical assets to fund operations. These assets, characterized by property, plant, and equipment (PP&E) on the balance sheet, typically comprise more than half of the total assets of an airline. As a result, depreciation of these assets constitutes a major operating expense. Although methods and estimates used for determining depreciation expe...Starting at €8.20
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Exercise 1: Business Characteristics and Financial Statement Relationships
Maureen McNichols, Jaclyn ForoughiCase SGSB-A211-EAccounting and ControlEffective financial statement analysis requires an understanding of a firm’s economic characteristics. The relations between various financial statement items provide evidence of many of these economic characteristics. This case presents the “common-size” condensed annual (2012) balance sheet and income statements for five firms in the Software and Services industry, a subset of the Information Technology sector, and four firms in the Retailing...Starting at €8.20
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Exercise 2: Industry Characteristics and the Statement of Cash Flows
Maureen McNichols, Jaclyn ForoughiCase SGSB-A212-EAccounting and ControlDifferent industries present different trends in cash flows. At the same time, firms within the same industry but at different stages of the firm or product life cycle will have significantly different breakdowns for each section of the cash flow statement. This case presents common-size statements of cash flows for 10 firms in various industries. All amounts in the common-size statements of cash flows are expressed as a percentage of cash ...Starting at €8.20
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Exercise 3: Earnings Management and the Financial Statement
Maureen McNichols, Jaclyn ForoughiCase SGSB-A213-EAccounting and ControlEffective financial statement analysis allows for the identification of lower quality earnings and potential earnings management. This case contains two separate cases within the Management Services and Information Technology Services industries. Each case presents a series of clues along with originally reported common-size financial statements and selected notes compiled from the financial statements for two competing firms in these two indus...Starting at €8.20
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Sub-Micron Devices Inc.
Stefan Reichelstein, Tim BaldeniusCase SGSB-A170-EAccounting and ControlIn March 1996, the ASIC Division of Sub-Micron Devices received an inquiry from Western Digital: would ASIC be willing to supply 3,000,000 chips annually for a period of three years at a price of $40/chip? ASIC’s Controller, Gary Ravenport convened a meeting with Peter Parks, his assistant, to review the profitability of the Western Digital proposal.Starting at €8.20