IESE (España)
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UX: Creating the Best User Experience
Ferrándiz, Luis; Villanueva, Julian; Balmaseda, CarmenTechnical Note MN-401-EInformation Technologies, MarketingUser Experience is the interaction process between a user and a brand's website or application, which leads to a sense or impression of it. This process includes both discovering and all the phases of getting to know the brand, interacting with the digital plane, the issues that arise during the purchase stage, and the perception created.Starting at €8.20
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Introduction to Martech
Ferrándiz, Luis; Villanueva, Julian; Sánchez, Alberto; Balmaseda, CarmenTechnical Note MN-409-EInformation TechnologiesMartech, also known as marketing technology, is a term used to refer to the set of software tools and other tech assets which organizations use to optimize the planning, implementation, and measurement of marketing campaigns and/or to efficiently manage their customers. This concept emerged from the shift in consumer behavior in the new digital age. Millennials and Gen-Z are hyperconnected consumers with an increasing purchasing power who shop in...Starting at €8.20
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Paybox: Introduction of a New Payment System
Reiser, Miguel; Santomá, JavierCase F-719-EFinance, Information TechnologiesThis case discusses the challenges encountered by Paybox when introducing a mobile payment system into the Spanish market with the objective of establishing it as an alternative to cash and credit cards as payment methods.Starting at €8.20
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PAS International: Marketing of a New Electronic Billing System
Reiser, Miguel; Santomá, JavierCase F-718-EFinance, Information TechnologiesThe case offers students the chance to complete the valuation analysis by using various methods for analysing investment projects in an international context. Growth expectations in the electronic bill presentation and payment (EBPP) sector remain high, but in the short term there are a number of restraining factors. On the one hand, there is the coexistence of different business models and a lack of standards. Suppliers of this type of service a...Starting at €8.20