HBSP (USA)
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Technology and Human Vulnerability (Spanish version)
Turkle, Sherry; Coutu, Diane L.Article HBS-R0309BService and Operations ManagementFor most of the last 50 years, technology knew its place. It's very different today. Technology is not only ubiquitous but has become highly intrusive as well. On the Internet, people invent imaginary identities in virtual chat rooms. Children are growing up with interactive toy animals. If we want to be sure we'll like who we've become in 50 years, we need to take a closer look at the psychological effects of current and future technologies. The...Starting at €8.20
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Lean Service Machine (Spanish version)
Swank, Cynthia KarenArticle HBS-R0310JService and Operations ManagementJefferson Pilot Financial (JPF), a life insurance and annuities firm, was looking for new ways to grow. Its top managers recognized that JPF needed to differentiate itself in the eyes of its customers, the independent life-insurance advisers who sell and service policies. To establish itself as these advisers' preferred partner, it set out to reduce the turnaround time on policy applications, simplify the submission process, and reduce errors. JP...Starting at €8.20
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Ten Ways to Create Shareholder Value (Spanish version)
Rappaport, AlfredArticle HBS-R0609CFinanceThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Executives have developed tunnel vision in their pursuit of shareholder value, focusing on short-term performance at the expense of investing in long-term growth. It's time to broaden that perspective and begin shaping business strategies in light of the competitiv...Starting at €8.20
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Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Frei, Frances X.Article HBS-R0611EService and Operations Managementdiagnosing the behavioral problem, designing an operating role for customers that creates new value for both parties, and testing and refining approaches for influencing behavior.Starting at €8.20
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El secreto estratégico de las firmas de capital privado
Barber, Felix; Goold, MichaelArticle HBS-R0709BFinanceLas enormes sumas que las firmas de capital privado hacen de sus inversiones evocan admiración y envidia. Por lo general, estas declaraciones se atribuyen a un uso agresivo de las empresas de la deuda, la concentración en el flujo de caja y los márgenes, la libertad de la normativa de la empresa pública, e incentivos fuertes para los gerentes operativos. Pero la razón fundamental para el éxito de capital privado es la estrategia de compra para ve...Starting at €8.20
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Sus ingenieros hablan entre s cuando deben hacerlo
Sosa, Manuel E.; Eppinger, Steven D.; Rowles, Craig M.Article HBS-R0711JService and Operations ManagementLa comunicación no puede estar en la mente de los gerentes en empresas que diseñan productos complejos y de alta ingeniería, pero debería ser. Cuando se producen errores, a menudo es porque los equipos de los componentes del producto no pueden hablar. Las consecuencias pueden ser enormes: Ford y Bridgestone Firestone perdieron mil millones por no coordinar el diseño de la Explorer con el diseño de sus neumáticos. Los principales retrasos y sobrec...Starting at €8.20
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La gestión orientada por la simplicidad
Ashkenas, RonArticle HBS-R0712HService and Operations ManagementEste artículo incluye una vista previa de una página que resume rápidamente las ideas clave y proporciona una visión general de cómo los conceptos funcionan en la práctica, junto con sugerencias para la lectura adicional. Las grandes organizaciones son complejas por naturaleza, pero con los años nuevos retos de negocio - La globalización, tecnologías innovadoras y reglamentos, para nombrar unos pocos - se han confabulado para añadir capa sobre ca...Starting at €8.20
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Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
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When Should a Process Be Art, Not Science? (Spanish version)
Hall, Joseph M.; Johnson, M. EricArticle HBS-R0903DService and Operations ManagementWhat new technologies can make a science of art? Do my customers value variation? How do the costs and opportunities of art and science stack up? Art and science both have important roles to play in business processes. They need not be at odds but must be carefully harmonized.Starting at €8.20
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Need Cash? Look Inside Your Company (Spanish version)
Kaiser, Kevin; Young, S. DavidArticle HBS-R0905EFinancemanaging to the income statement, which can encourage executives to tie up capital in stock and receivables because income statements often fail to include important cost items; rewarding the sales force for growth alone, which makes concessions in the terms of trade more likely, as salespeople look for ways to get customers to buy; overemphasizing production quality, which often results in gold-plated and slow production processes; tying receiv...Starting at €8.20