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San Telmo (España)
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Roca Russia
Llano Irusta, Miguel AngelCase IIST-PI-162-E-EService and Operations ManagementThis case sets forth the commitment that the Spanish leading bathroom products and vitreous china company made to the internationalization of manufacturing in Russia. In order to do this, the company's past ten years in this country are analyzed, from the development of the first plant to its positioning as unquestioned leader. The document includes interviews and statements from both Roca's chairman and Roca's Director General in Russia, as well...Starting at €8.20
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EDDEA
Garrido Martínez, Enrique; Gómez González, CarmenCase IIST-PI-172-E-EService and Operations ManagementThis case study describes the history of an architecture studio from its inception in 1992 until 2016 when it finds itself at a point that may be crucial for its future (the case leaves the decision open). During this time, EDDEA had to tackle significant challenges and proved to have a high adaptation capacity. There were stages of growth, both organic and through mergers with other studios, as well as stages of downturn and contraction. Faced w...Starting at €8.20
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Toks Group: Are Responsible companies good business?
Llano Irusta, M. ACase IIST-PI-199-E-EService and Operations ManagementIn 2019, Toks Restaurants, founded in 1971, turned 47 years old in Mexico. They had 207 units allocated all over the country, competing as family style restaurants, serving 32.4 million customers a year, with 10,700 collaborators. Toks was part of Grupo Gigante, where restaurants represented one of the strategic business units. The value proposition to the client comprised giving the best product, service and atmosphere in exchange for a fair pri...Starting at €8.20
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Alibaba Group: An ecosystem at the service of global digitization
Audicana Arcas, J.; Martínez Jiménez, M.Case IIST-PI-211-E-EService and Operations ManagementBy 2020, ALIBABA was the most powerful technology company in China and one of the leading companies on the planet. Its goal was to facilitate business anywhere in the world by creating an ecosystem where each company was free to set its own strategy. Alibaba’s bet on Spain, a bridgehead for Europe, was taking-off the ground during times of upheaval due to tensions in international trade and the health situation caused by the COVID-20 pandemic. Th...Starting at €8.20
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Grupo Exito: A value proposition for all
Audicana Arcas, J.; Martínez Jiménez, M.; Andrade Nuñez, J.Case IIST-PI-228-E-EService and Operations ManagementGrupo Éxito was a leading retailer in South American retail. However, with the arrival of low-cost, e-commerce, and last-mile delivery in 2019, it began to see its market share eroded in Colombia. Trends in Colombian retail did not help, as consumer habits had changed and now focused more on digitization, last-mile delivery companies, seeking speed and convenience. Along with this, COVID-19 arrived in 2020 and accelerated this change in trends. É...Starting at €8.20
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Parmareggio S.P.A.: Global Leader in Parmesan Cheese
Llano Irusta, M. A.; Rodríguez Bouzo, S.Case IIST-PI-180-E-EService and Operations ManagementParmareggio was founded in 1983. In 2004, the Granterre Cooperative Consortium acquired the total capital of the company, promoting a strategic change. In 2016, Parmareggio had become the undisputed leader in its category thanks to its commitment to the integral control of the supply chain, the creation of a brand, and advertising. Also decisive were the company’s innovation processes, aimed at creating new products that would boost opportunities...Starting at €8.20
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Supply chain management: A practical view
Garrido Martinez, E.Technical Note IIST-PIN-27-E-EService and Operations ManagementIncreasingly competitive markets and customers with greater information and choice possibilities raise the need to design and manage an excellent supply chain. For this, it is necessary that all the processes are oriented towards the final consumer, that the main agents of the chain collaborate in their optimization and that they have a long-term vision. The objective of this note is to provide a practical vision of the main concepts related to S...Starting at €8.20
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Gate Gourmet
Vidal Romero, A.; Garrido Martinez, ECase IIST-PI-154-E-EService and Operations ManagementIn 2014, Gate Gourmet España (GGE) was the Spanish subsidiary of Gate Group, one of the biggest providers of independent, on-board passenger services in the world. The case describes the crisis situation in the passenger air transportation sector in 2010. In 2010, the General Manager of GGE, David de la Torre, decided that operations needed a deep transformation to render them more efficient and that they needed to change the “civil service” ment...Starting at €8.20
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Gate Gourmet. Teaching Note
Vidal Romero, A.; Garrido Martinez, E.Technical Note IIST-PITN-154-E-EService and Operations ManagementIn 2014, Gate Gourmet España (GGE) was the Spanish subsidiary of Gate Group, one of the biggest providers of independent, on-board passenger services in the world. The case describes the crisis situation in the passenger air transportation sector in 2010. In 2010, the General Manager of GGE, David de la Torre, decided that operations needed a deep transformation to render them more efficient and that they needed to change the “civil service” ment...Starting at €8.20
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Mercadona-Conservas Ubago: The intersupplier concept
Audicana J.Case IIST-PI-67-E-EService and Operations ManagementThe case considers the decision that the President of Conservas Ugago, S.L. Eugenio Martínez de Ubago, ought to take regarding the suggestion that the receives to become an Intersupplier of Mercadona. Conservas Ubago is a small company that works in the canning and preserving of fish, in the South of Spain and competes in a mature market. Mercadona is the leader in Spanish retail in supermarket format and the second operator in commercial distrib...Starting at €8.20