HBSP (USA)
- Case
Dannon: mercadotecnia y responsabilidad social Corporativa
Collection: HBSP (USA)Ref.: HBS-410S22Published: Apr 1, 2010Format: PDFPages: 24Language: Spanish - Case
La organización del negocio de productos para el consumidor de HP: la distribución de impresoras por Internet
Collection: HBSP (USA)Ref.: HBS-502S32Published: Aug 9, 2002Format: PDFPages: 12Language: Spanish - Case
Omnitel Pronto Italia (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-503S15Published: Aug 28, 2000Reviewed: Aug 10, 2001Format: PDFPages: 25Language: Spanish - Case
Harrah's Entertainment, Inc. (Spanish version)
Collection: HBSP (USA)Ref.: HBS-503S69Published: Oct 25, 2001Reviewed: May 22, 2002Format: PDFPages: 27Language: Spanish - Book Chapter
Important Accounting Concepts: The Rules that Shape Financial Statements
Collection: HBSP (USA)Ref.: HBS-5801BC-EPublished: Dec 4, 2002Format: PDFPages: 26Language: English - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English