HBSP (USA)
- Case
Lenovo Adquiere los PC de IBM: desafios de integración
Collection: HBSP (USA)Ref.: HBS-418S10Published: Nov 4, 2016Reviewed: Jan 19, 2017Format: pdfPages: 7Language: Spanish - Case
OTISLINE (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-102S22Published: Jun 4, 1986Reviewed: Jul 15, 1990Format: pdfPages: 16Language: Spanish - Case
Televigilancia en el Visiting Nurse Health System
Collection: HBSP (USA)Ref.: HBS-117S07Published: Sep 7, 2011Reviewed: Jan 4, 2012Format: pdfPages: 19Language: Spanish - Case
Or Why the Spirit of King George III Is Alive and Well (Spanish version)
Collection: HBSP (USA)Ref.: HBS-310S02Published: Jun 11, 2002Format: pdfPages: 3Language: Spanish - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: pdfPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: pdfPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: pdfPages: 19Language: English - Case
Restating Revenues and Earnings at INVESTools, Inc. (A)
Collection: HBSP (USA)Ref.: HBS-106009-EPublished: Sep 23, 2005Reviewed: Jan 23, 2006Format: pdfPages: 18Language: English - Case
Dana Hall: Funding a Mission (D)
Collection: HBSP (USA)Ref.: HBS-114031-EPublished: Jan 7, 2014Format: pdfPages: 8Language: English