HBSP (USA)
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Leaders for Knowledge Work: Types of Organizational Leaders
Maccoby, MichaelBook Chapter HBS-6436BC-EIn knowledge-creating companies, we find three kinds of leaders who have to work together: strategic visionaries, operational implementers, and bridge-builders. This chapter describes the different types of organizational leaders required for knowledge work and shows the role of social character in both facilitating and resisting the changes needed to make organizations more effective and efficient. This chapter is excerpted from "The Leaders We...Starting at €8.20
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The President We Need: Assess Personality Intelligence to Pick the Best Candidate
Maccoby, MichaelBook Chapter HBS-6439BC-ECiting history and using psychological analysis, in this chapter the author describes the qualities of a president who would be able to mobilize Americans to meet the tremendous challenges of our time. Since we can't always predict how a president will act from past behavior, he also lists the questions we should ask candidates to discover whether they have the Personality Intelligence we need in a president. This chapter is excerpted from "The ...Starting at €8.20
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Terumo (C) (Spanish Version)
Godes, David B.; Egawa, Masako; Yamazaki, MayukaCase HBS-510S03MarketingPara maximizar su eficacia, los casos de color deben imprimirse en color. Este caso proporciona una información actualizada sobre la decisión de la empresa en cuanto a su estrategia de ventas para sus productos de EE.UU. catéter y el progreso del paquete de soluciones. También se analiza la expansión de la firma del "Pranex médica", una formación y reunión espacio único que ofrece facilidad para médicos y enfermeras.Starting at €5.74
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Avaya (B) (Spanish Version)
Godes, David B.Case HBS-513S17Marketingla alta dirección de Avaya quiere mejorar la generación de demanda. Esto requiere una mejora en la relación entre Ventas y Marketing. Esta serie de casos (Avaya (A) - (D)) recorre el estudiante a través de cada fase de este proceso. El caso (A) comienza con antecedentes sobre la empresa y pide al estudiante para llegar a una estrategia para mejorar la forma en que ventas y marketing trabajan juntos. En el caso (B), vemos su estrategia en la forma...Starting at €5.74
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Avaya (C): Implementando la generación de demanda en Brasil
Godes, David B.Case HBS-513S18Marketingla alta dirección de Avaya quiere mejorar la generación de demanda. Esto requiere una mejora en la relación entre Ventas y Marketing. Esta serie de casos (Avaya (A) - (D)) recorre el estudiante a través de cada fase de este proceso. El caso (A) comienza con antecedentes sobre la empresa y pide al estudiante para llegar a una estrategia para mejorar la forma en que ventas y marketing trabajan juntos. En el caso (B), vemos su estrategia en la forma...Starting at €5.74
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Sales Force Integration at FedEx (A) (Spanish version)
Godes, David B.Case HBS-513S26MarketingFederal Express' (FedEx) recent acquisition of RPS--a ground delivery firm--gave the firm the potential to offer a single source for a client's delivery needs. However, to deliver on this potential, the firm needed to deliver the integrated solution through a single sales force. This integration required the solution of many issues, none more important than the formulation of a new compensation plan that not only determined the sales force's effo...Starting at €8.20
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Sales Force Integration at FedEx (B) (Spanish version)
Godes, David B.Case HBS-513S27MarketingAn abstract is not available for this product.Starting at €5.74
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La integración de los equipos de venta en FedEx (C)
Godes, David B.Case HBS-513S28MarketingComplementa el caso (A). Un resumen no está disponible para este producto.Starting at €5.74
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Sales Force Integration at FedEx (D) (Spanish version)
Godes, David B.Case HBS-513S29MarketingAn abstract is not available for this product.Starting at €5.74
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If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Frei, Frances X.; Morriss, AnneBook Chapter HBS-8921BC-EService and Operations ManagementMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance--for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In "Uncommon Service," from which this chapter was taken, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer...Starting at €8.20