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Should You Listen to the Customer (Commentary for HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R1209Z-EPublished: Sep 1, 2012Format: PDFPages: 3Language: English - Article
Emotion and the Art of Negotiation
Collection: HBSP (USA)Ref.: HBS-R1512C-EPublished: Dec 1, 2015Format: PDFPages: 10Language: English - Article
Should You Listen to the Customer? (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-R1209L-EPublished: Sep 1, 2012Format: PDFPages: 6Language: English - Article
The Surprising Power of Questions
Collection: HBSP (USA)Ref.: HBS-R1803C-EPublished: Jan 5, 2018Format: PDFPages: 9Language: English - Article
Ghost in the Family Business (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-R00308-EPublished: May 1, 2000Format: PDFPages: 10Language: English - Article
Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work
Collection: HBSP (USA)Ref.: HBS-R2004G-EPublished: Jan 7, 2020Format: PDFPages: 9Language: English - Article
Let's Hear It for B Players (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0306FPublished: Jun 1, 2003Format: PDFPages: 7Language: Spanish - Article
The Organizational Apology
Collection: HBSP (USA)Ref.: HBS-R1509B-EPublished: Sep 1, 2015Format: PDFPages: 10Language: English - Article
Should You Listen to the Customer (HBR Case Study)
Collection: HBSP (USA)Ref.: HBS-R1209X-EPublished: Sep 1, 2012Format: PDFPages: 4Language: English - Article
Siblings and Succession in the Family Business (HBR Case Study and Commentary)
Collection: HBSP (USA)Ref.: HBS-98108-EPublished: Jan 1, 1998Format: PDFPages: 14Language: English