IESE (España)
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La transparencia, un valor en auge
Campa Fernández, José ManuelArticle ART-2561Corporate Governance, FinanceUn buen gobierno no puede garantizar que siempre se tomen las decisiones correctas: la empresa es un proyecto con riesgo y los administradores pueden cometer errores. Pero el buen gobierno sí debe asegurar unas cuentas claras y que las decisiones se toman de la mejor manera posible. La experiencia de los últimos años en las compañías cotizadas ha demostrado que eso requiere transparencia y una comunicación fluida entre los distintos grupos de int...Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Lecciones de la crisis para directores financieros
Campa Fernández, José ManuelArticle ART-2311FinanceComo resultado de la crisis, muchas empresas han visto afectada su capacidad para llevar a cabo planes estratégicos por razones estrictamente financieras. ¿Cuál ha sido la responsabilidad de los responsables financieros de las empresas? En este artículo el autor revisa las actuaciones de los departamentos financieros que condujeron a esta vulnerabilidad y propone nuevas actitudes y obligaciones que los directores financieros deberían desarrollar ...Starting at €8.20
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Transparency, a Rising Trend in Listed Companies
Campa Fernández, José ManuelArticle ART-2561-ECorporate Governance, FinanceGood corporate governance cannot guarantee that good decisions will always be made: running a business is fraught with risk and managers can -- and often do -- make mistakes. What good governance does do is ensure there is accountability and that decisions are taken in an appropriate manner. The recent experience of publicly traded companies has shown that good governance requires both transparency and fluid communication between the major intere...Starting at €8.20
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What Will It Take to Repair Finance?
Campa Fernández, José Manuel; Almandoz Rios, John; Giné, Mireia; Ferraro, Fabrizio; Sagnier, Pablo; Baón, LuisDossier DOS-16-ECorporate Governance, Finance, Leadership and People Management, StrategyFinance went too fast and now we have a wreck on our hands. It’s time to fix the brakes and drive responsibly again.Starting at €15.00
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Lessons From the Crisis for Corporate Finance
Campa Fernández, José ManuelArticle ART-2311-EFinanceAs a result of the crisis, many companies have seen their ability to carry out strategic plans greatly reduced due to financial pressures. This article analyzes how the finance function went off track and overstepped its legitimate bounds, leaving many companies exposed and vulnerable. The author proposes three essential attitudes and principles that finance sector professionals must adopt, and the actions to go along with them, to get corporate ...Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133Service and Operations ManagementEn el año 2012, el banco BBVA, uno de los principales a nivel mundial, se plantea cómo mejorar la operativa de sus oficinas bancarias de forma que prospere el servicio al cliente, a la vez que se reducen los costes. Todo ello teniendo en cuenta que es un canal al que se desea darle un enfoque más comercial en la actualidad.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134-EService and Operations ManagementPart (B) of the case presents two specific problems which allow for the application of relevant tools for analysis. The first aim is to analyze the impact of temporary employee absences on customer waiting times and the second is to compare the service offered by experienced cashiers vs. beginners.Starting at €5.74