IESE (España)
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Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase P-1137-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Mercadona and the Challenge of 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176-EService and Operations ManagementAfter various decades of uninterrupted growth, Mercadona was completing its expansion in Spain and Portugal. Faced with this situation, it was natural in which direction the company strategy should head. Should it continue its expansion process into other countries, such as Italy? If so, what impact would the recent change of model from "integrated suppliers" to "totalers" have on the process?Starting at €8.20
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Amadeus: Boosting Long-Term Growth
Roger Masclans; Canals, JordiCase SM-1691-ECorporate Governance, Innovation and Change, StrategyAmadeus, founded in 1988, had become the largest technology service provider for the travel & tourism (T&T) industry and one of the world's largest software companies, thanks to its global distribution system and its ability to adapt to a changing market. Thirty years later, in the summer of 2018, the company was facing a turning point, one of several in its history. That July, Amadeus CEO Luis Maroto was preparing a meeting with the board of dir...Starting at €8.20
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Banco Santander-Banco Popular - 1994
Canals, Jordi; Bardolet Urgellès, DavidCase ASE-380EconomicsEste caso permite discutir la posición competitiva de algunos bancos españoles en 1997, así como su estrategia de internacionalización y diversificación de actividades. Forma parte de la serie Banco Santander-Banco PopularStarting at €8.20
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Mango: Strategic Choices in a Disruptive Context
Raventós, Andrea; Canals, JordiCase SM-1736-ECorporate Governance, StrategyThis case describes Mango's evolution from the 1990s on, the crisis the Group went through from 2011 to 2015, the transformation it underwent to emerge from that crisis, and its new strategy for 2022-24. The geopolitical changes of recent years and technological transformation force the CEO and the board to reconsider whether the company's strategic directions are the right ones to pursue.Starting at €8.20
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Fluidra: creando la empresa del futuro
Canals, Jordi; Tàpies, Josep; Masclans, R.Case SM-1697Corporate Governance, StrategyEste caso permite discutir las opciones estratégicas que Fluidra tenía en 2017, incluyendo crecimiento orgánico y posibles adquisiciones o fusiones en EE.UU. Permite estudiar las opciones desde la perpectiva del Consejo de Administración, del CEO y de los accionistas.Starting at €8.20
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Fernández-Vega Eye Institute (Portuguese version, Portugal)
Serrano, Alejandro; Moscoso, PhilipCase P-1137-PPInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Amadeus: Impulsando el crecimiento a largo plazo
Roger Masclans; Canals, JordiCase SM-1691Corporate Governance, Innovation and Change, StrategyFundada en 1988, Amadeus se había convertido, gracias a su sistema de distribución global y a su capacidad de adaptación a los cambios del mercado, en el mayor proveedor de servicios tecnológicos para la industria de viajes y turismo (T&T, por sus siglas en inglés), además de ser una de las mayores empresas de software del mundo. 30 años después, en verano de 2018, se encontraba en uno de sus múltiples puntos de inflexión. Aquel mes de julio, el...Starting at €8.20
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Mercadona ante el reto del 2020
Serrano, Alejandro; Girbal, AlbertCase P-1176Service and Operations ManagementTras varias décadas de crecimiento continuado, Mercadona estaba finalizando su expansión por España y Portugal. Ante esta situación, era natural preguntarse en qué dirección encaminar la estrategia de la empresa. ¿Debía continuar su proceso de expansión hacia otros países, como, por ejemplo, Italia? En caso afirmativo, ¿cuál sería el impacto en este proceso del reciente cambio de modelo de proveedores clave, de "interproveedores" a "totalers"?...Starting at €8.20
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Instituto Oftalmológico Fernández-Vega
Serrano, Alejandro; Moscoso, PhilipCase P-1137Innovation and Change, Service and Operations ManagementEl Instituto Oftalmológico Fernandez-Vega en Oviedo, Asturias, es posiblemente la clínica más famosa de Espaqa en su especialidad. No solo destaca por su altísima calidad médica, sino que, además, ha ido optimizando su prestación de servicios con criterios empresariales de cara a mejorar la experiencia del cliente. Frente a una creciente demanda por sus servicios médicos, la dirección del instituto debe decidir entre una serie de opciones concret...Starting at €8.20