HBSP (USA)
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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Store24 (B): Service Quality and Employee Skills (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-614S06Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Discovery Skill #2: Questioning-How Inquisitive Thinking and Provocative Questions Spark Innovation
Dyer, Jeffrey H.; Gregersen, Hal B.; Christensen, Clayton M.Book Chapter HBS-8371BC-EWe tell children that there is no such thing as a dumb question, but so often we keep our ideas and concerns to ourselves, afraid to come across as foolish or disagreeable. But when you stifle your creative imagination, you limit your opportunities for innovation. In this chapter, authors Jeff Dyer, Hal Gregersen, and Clayton Christensen encourage you to channel your inner child and rediscover your spirit of curiosity. They explain how asking dif...Starting at €8.20
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Discovery Skill #3: Observing-How Watching Your Customers, Other Companies, and the World Around You Can Lead to Game-Changing Innovation
Dyer, Jeffrey H.; Gregersen, Hal B.; Christensen, Clayton M.Book Chapter HBS-8372BC-EKnowledge and CommunicationDelivery-driven leaders often become so consumed by the pressures of running an organization that they never pause to take a look at what's going on around them. But disruptive innovators like Ratan Tata, creator of the Nano car, whose journey of discovery is described in this chapter, are constantly on the lookout for jobs people need to get done and workarounds, or partial solutions, that can be the answers to everyday problems. In this chapter...Starting at €8.20
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Putting the Innovator's DNA into Practice: Processes-How Innovative Leaders Institute Processes That Encourage the Discovery Skills of Disruptive Innovation
Dyer, Jeffrey H.; Gregersen, Hal B.; Christensen, Clayton M.Book Chapter HBS-8385BC-EIn the free market, some companies inevitably forge ahead, leaving their competition in the dust. What's more surprising is that once on top, many of them stay there. How do these winners in the race for success continue to outrun the pack? In this chapter, authors Jeff Dyer, Hal Gregerson, and Clayton Christensen share an easy-to-follow recipe for innovation: incorporate processes that encourage discovery and the exchange of ideas. They discuss ...Starting at €8.20
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Act Different, Think Different, Make a Difference: Why Innovation Is an Investment-in Yourself, in Your Company, and in the Greater World
Dyer, Jeffrey H.; Gregersen, Hal B.; Christensen, Clayton M.Book Chapter HBS-8387BC-EExplosive productivity and expansive profit margins are just added bonuses. The allure of the search, the thrill of the challenge, and the prospect of making meaningful change-these are the reasons real innovators choose to innovate. In this chapter, authors Jeff Dyer, Hal Gregerson, and Clayton Christensen sum up the insights they have learned in their eight years of research and offer an optimistic outlook on what innovation can do for our futu...Starting at €8.20
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George Barker (Spanish version)
Davis, John A.Case HBS-807S20Leadership and People ManagementGeorge Barker, de 40 años de edad, CEO de diseño y desarrollo de la empresa de bienes raíces comerciales de su familia, debe hacer frente a los resultados poco satisfactorios de su hermano Pedro, que también está en el negocio. Aunque el rendimiento de Peter está alterando a George, George siente que va a ser difícil de navegar la propiedad familiar y otros factores de negocio que lidiar con el problema.Starting at €8.20
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Matthew B. Hunter (Spanish version)
Malhotra, Deepak; Davis, John A.Case HBS-809S15EntrepreneurshipMateo Hunter, director general de una empresa familiar de segunda generación, debe gestionar el rendimiento de un gestor de claves en su compañía. Examina el impacto de las relaciones familiares en la gestión del rendimiento.Starting at €8.20
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J. Perez Foods (B) (Spanish version)
Davis, John A.; Lachapelle, KacieCase HBS-813S14EntrepreneurshipComplementa el caso (A).Starting at €5.74
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Pilgrim Bank (A): Customer Profitability, Teaching Note
Frei, Frances X.; Campbell, DennisTeaching Note HBS-608115-ETeaching Note for 602104.Starting at €0.00